FAQs

To view the contents of your cart, click on the cart icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Bin Icon” to the right of that item

Choose the product from the category page and you will be taken to the product page, choose the color, size and quantity and then click on “ADD TO CART” and the product will be added in the cart.

You can also quickly add items on your cart by hovering over the product card and pressing the cart icon in the bottom right.

You can delete any item in your cart by clicking the bin icon on the cart page, it will automatically update the cart.

To change the quantity of an item in your cart, open the cart and press either the "+" or "-" sign to adjust your cart, the quantity will be automatically updated.

Unfortunately, due to popular demand, some items do sell out quickly online – if you see something online that you want to have, be sure to snap it up quickly! If you do happen to miss out, contact us at info@onlygearfit.com and we will let you know if and when the item will be available.

Once we get a shipment of new stock and it becomes available for purchase, you will be sent an email informing you of its availability.

You can find the size guide on the product pages and press the "size chart" button right above the sizes.

Orders in Lebanon are delivered within 1–3 working days. Delivery costs $4 for orders under $50 and is free for orders above $50.

We currently only use Wakilni for all deliveries.

Once your order is placed and processed, you'll receive a confirmation email with
all the relevant details about your order.

If your order hasn't arrived within the expected timeframe, please feel free to
contact via email at info@onlygearfit.com

Yes, you can track your order once the order has been dispatched from OnlyGear facility. As soon as the order is dispatched from our warehouse, you will receive a tracking number and the courier website address to track your order in real time.

If you do not receive the tracking number after 2 days of placing the order, you can get the tracking number by emailing us at info@onlygearfit.com

If you entered the wrong item, size, or shipping address during checkout and your order has already been placed, contact our team within 12 hours at info@onlygearfit.com with all relevant details so we can resolve the issue.

If you contact us after 12 hours:

• Wrong address: We will try to update it if the order hasn’t been delivered yet.
  
• If the order has already been shipped, you will need to receive it first and then follow the return process to exchange or refund the item.
  

Please note: We are not responsible for any delivery charges incurred in either case.

Here are some of the most common reasons that orders get cancelled:

• Inventory issues: The item you ordered might be out of stock or unavailable.
• Order security concerns: If there's a suspicion of fraudulent activity, the order might be flagged for cancellation if verification is not successful.
• Order cancellation by you: It's possible you cancelled the order yourself.

You can pay for your order via Wish Money or Cash on Delivery (COD).

If you received a wrong item, a faulty item, or are missing something from your order, please contact our team at info@onlygearfit.com and include “FAULTY/WRONG/INCOMPLETE ITEM” in the subject line. We will arrange a free collection or replacement with the relevant courier service.

To help us resolve the issue quickly, please provide:

• Your Order ID number
• Photo evidence of the faulty, wrong, or missing item (if applicable)
• A description of the issue
• Any relevant contact information
  

We will process your replacement or missing item as quickly as possible.

Please email us at info@onlygearfit.com within 12 hours of placing your order to request a cancellation. If you miss this window, please wait for the order to be delivered. Once received, return the unopened package to us within 7 days.

As soon as we receive your returned package, we will process your refund. Please note: Customers are responsible for any delivery charges, and the package must remain unopened as originally intended for cancellation.

OnlyGear offers hassle-free Exchanges & Returns. For full details, please visit our RETURNS AND EXCHANGE PAGE.

If you wish to exchange a product for the wrong size, color, or item, please email us at info@onlygearfit.com. Items must be returned in their original condition with all tags within 7 days of receiving your order.

OnlyGear strives to provide a smooth shopping experience and offers free exchanges for incorrect sizes or faulty products.

The timeline for returns and exchanges in Lebanon typically takes up to 7 days to complete.

Step-by-Step Process:

1. Return Submission: After submitting your return request, a return label will be sent to you via email within 24 working hours.
   
2. Pickup: Your return items will be collected within 2 business days after the return label is generated.
   
3. In Transit: Items will be delivered to our warehouse within 2 business days.
   
4. Quality Check: Once the items arrive at our warehouse, a quality check is completed within 48 working hours.
   
5. Online Credit or Exchange: If you opt for an exchange, online credit will be issued within 24 working hours after the quality check.
   
6. Refund: Refunds are processed via Wish Money within 24 working hours after the quality check.

Yes! Purchase 2–3 items to get 10% off, or 4 or more items to get 20% off your entire bag value.

At checkout, enter your code in the “Gift Card or Discount Code” field and apply it to your order.

If you have forgotten your password, then click on the ‘forgot password’ button on the login screen. You will be asked to enter your email address on the next page. Once you enter it and hit send, you will receive an email to change your password. Open the email, and click on the link to change password. Another page will open where you can type in your new password.

If you encounter an error on the login page other than “incorrect password” or “incorrect email”, please email us at info@onlygearfit.com for assistance.

Yes, email us at info@onlygearfit.com the product, color and size you want. We will inform you through email once your requested item is available.

For bulk discounts, please contact us at info@onlygearfit.com

We can’t wait to get in touch with you and will be more than happy to assist you, please bear with us as we receive a high volume of emails and orders. We will get back to your query as soon as possible.